RU-Game-Support

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Activity overview

Latest activity by RU-Game-Support
  • RU Game Support created an article,

    LearnerZone: Navigating the home screen

    After you complete your Daily Questions you'll see your LearnerZone Home Screen.   1. The top Navigation Bar: Access other areas of LearnerZone, including Discover, Report Card, Achievements etc ...

  • RU Game Support created an article,

    REPORTS: Time spent training in RU Game: The Time Spent Tracker

    How long have your teammates spent training in RU Game? It's important to get your teammates properly paid for their training, and RU Game is an important part of their training. Fill out the Requ...

  • RU Game Support created an article,

    LearnerZone: Points - how do I get them, why are they disappearing?!

    Your points aren't disappearing, we promise: We also promise we're not stealing them for nefarious purposes. So, what's happening? Your points are measured in two different ways: Reward Points L...

  • RU Game Support created an article,

    Discover

    Discover is an area where we post reference & training materials.  They can be videos, images or PDF documents.

  • RU Game Support created an article,

    MANAGER: Someone on my team has the wrong topics

    Teammates: Speak to your manager if you notice you're missing content. Managers: Are your teammates are getting the wrong learning content in RU Game? Have you noticed their names are missing from ...

  • RU Game Support created an article,

    MANAGER: Adding learners to RU Game

    How do I add a new learner into RU Game? Create a profile in Jarvis. On the Roles tab - choose the correct job role and click update. Here are some Jarvis job aids to help you out. They'll use the ...

  • RU Game Support created an article,

    REPORTS: Creating, using, and editing FILTERS for reports

    By creating filters, you can pull reports based on location and specific job roles (ex. Servers at 1234 location, or 1234 location [which will show all users from this location]). By making multipl...

  • RU Game Support created an article,

    MANAGERS - Participation Rate, Frequency, and Non-participants

    The more consistently learners log on, the more they’ll be practicing. The more they’re practicing, the more effective they’ll be at their jobs!   USER METRICS: Participation: percentage of your le...

  • RU Game Support created an article,

    LearnerZone: What is Refresher Training?

      REFRESHER TRAINING Refresher topics will appear for a learner if they fall below 50% on a topic level.  Not Started - the user has not started questions Beginner - the user has just started answ...

  • RU Game Support created an article,

    LearnerZone: What is Extra Training?

      EXTRA TRAINING Extra Training is not required and learners do not need to complete it. They don’t get reward points for this training. Learners can re-visit any of their assigned topics.    Learn...